Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp

Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890

Meanwhile e-mail A.S.A.P. the claim forms.