Dear Mr Jose Terrero Saco

Thank you for your email.

Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.

I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.

Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.

We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld

While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.

To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.

If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover

- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place

We do not cover travelling expenses to the hospital under any of our plans

I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards

Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
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You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through . You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<>>>>> and click on the 'register now' link.
Please note that your log in name and password are selected by you and are not provided by BUPA International.

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From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International

Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp

Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890

Meanwhile e-mail A.S.A.P. the claim forms.