Please, contact bupa to pre authorize the treatment here in santos, bupa were not even capable of telling were, I found bu google that provident international is the bupa representant here & they do have hospitals here in santos.
So please, push them into getting in contact with their own representative in order to have continuity to the treatment & have the name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and couldn´t find the symbolic salary they paid for treatment over 15 days. Had it changed to another police?

Regards,
Renato.