I had a work accident on May 5th at congo offshore, a surgery were performed on left hand middle finger on Pointe Noire, as I won´t be able to work for 45 days, I came back home at Santos, São Paulo, Brazil.
I have the finger immobilized for a few more days, so the curatives have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with treatment, in case of no affiliated center, I ask you to call Irmandade da Santa Casa da Misericordia de Santos http://www.scms.org.br/home.asp or Beneficencia Portuguesa http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number already registered) nor recover lost user/password (says no data about my membership number).
Tried your web site facilities search w/o success (after selecting brazil it don´t even allow me to select region telling i have to select country first as if i had not selected it), also tried the http://www.bupalatinamerica.com link w/o success.
Best regards,
Renato.
segunda-feira, 25 de maio de 2009
Please, contact bupa to pre authorize the treatment here in santos, bupa were not even capable of telling were, I found bu google that provident international is the bupa representant here & they do have hospitals here in santos.
So please, push them into getting in contact with their own representative in order to have continuity to the treatment & have the name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and couldn´t find the symbolic salary they paid for treatment over 15 days. Had it changed to another police?
Regards,
Renato.
So please, push them into getting in contact with their own representative in order to have continuity to the treatment & have the name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and couldn´t find the symbolic salary they paid for treatment over 15 days. Had it changed to another police?
Regards,
Renato.
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
Hi! Tanks, but I live in Santos & the travelling from santos to são paulo city I'm almost sure is not covered, besides the best would be to have the treatment in santos, so if you could add the following hospitals it would be great!
At São Paulo you have already beneficencia portuguesa, but they have different administration besides same group:
HOSPITAL BENEFICENCIA PORTUGUESA
AV. DR. BERNARDINO DE CAMPOS, 47
VILA BELMIRO
11065-910 SANTOS-SP, BRAZIL
PHONE: (+55) (13) 2102-3434
Also add the following
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Please let me know if you get any of them of both to work with bupa direct, both are the reference hospitals in santos & in order to make some specific exams they send from on to the other.
Best regards,
Renato.
Em 18/05/2009, às 04:51, BUPA INTL, INFO escreveu:
Dear Mr Saco,
Below is a list of the participating hospitals in Sao Paulo,
CLIOH AV. REBOUCAS, 3387 SAO PAULO HTTP://WWW.CLIOH.COM.BR/
HOSPITAL A C CAMARGO RUA PROF ANTONIO PRUDENTE 211 LIBERDADE CEP 01509-010 SAO PAULO HTTP://WWW.ACCAMARGO.ORG.BR/
HOSPITAL BENEFICENCIA PORTUGUESA RUA MAESTRO CARDIM 769 SAO PAULO HTTP://WWW.BENEFICENCIA.ORG.BR
HOSPITAL DO CORACAO RUA DESENBARGADOR ELISEU GUILHERME 123 SAO PAULO HTTP://WWW.HOSPITALDOCORACAO.COM.BR/
HOSPITAL NOVE DE JULHO RUA ENG MONLEVADE 118 SAO PAULO HTTP://WWW.H9J.COM.BR/
HOSPITAL OSVALDO CRUZ RUA JOAO 331 PARAISO SAO PAULO HTTP://WWW.HOSPITALALEMAO.ORG.BR/HAOC/
HOSPITAL SAMARITANO SAO PAULO RUA CONSELHEIRO BROTERO 1486 SAO PAULO HTTP://WWW.SAMARITANO.ORG.BR
HOSPITAL SANTA CATARINA AV PAULISTA 200 BELA VISTA SAO PAULO HTTP://WWW.HSC.ORG.BR/
HOSPITAL SAO LUIZ AV SANTO AMARO 722 6 ANDAR SAO PAULO HTTP://WWW.SAOLUIZ.COM.BR
I have also sent a password reset e-mail to you, which should help in logging on to membersworld.
If you have any further questions please feel free to get in contact with us.
Kind Regards
David Stevens | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 15 May 2009 13:51
To: BUPA INTL, INFO
Subject: BI-3091-4000-2800
Jose Renato Terrero Saco
Rua Dr Manoel Vitotino, 26 apt. 34
11060-430 Santos, São Paulo
Brazil
(+5513) 97603393
(+5513) 32842359
Birth date: September 5th, 1972
I had a work accident on May 5th at congo offshore, a surgery were performed on left hand middle finger on Pointe Noire, as I won´t be able to work for 45 days, I came back home at Santos, São Paulo, Brazil.
I have the finger immobilized for a few more days, so the curatives have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with treatment, in case of no affiliated center, I ask you to call Irmandade da Santa Casa da Misericordia de Santos http://www.scms.org.br/home.asp
or Beneficencia Portuguesa http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number already registered) nor recover lost user/password (says no data about my membership number).
Tried your web site facilities search w/o success (after selecting brazil it don´t even allow me to select region telling i have to select country first as if i had not selected it), also tried the http://www.bupalatinamerica.com
link w/o success.
Best regards,
Renato.
Our Story ... The Bupa Story
Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going.
Bupa House 15-19 Bloomsbury Way London WC1A 2BA
Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa.
Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority.
For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html
At São Paulo you have already beneficencia portuguesa, but they have different administration besides same group:
HOSPITAL BENEFICENCIA PORTUGUESA
AV. DR. BERNARDINO DE CAMPOS, 47
VILA BELMIRO
11065-910 SANTOS-SP, BRAZIL
PHONE: (+55) (13) 2102-3434
Also add the following
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Please let me know if you get any of them of both to work with bupa direct, both are the reference hospitals in santos & in order to make some specific exams they send from on to the other.
Best regards,
Renato.
Em 18/05/2009, às 04:51, BUPA INTL, INFO escreveu:
Dear Mr Saco,
Below is a list of the participating hospitals in Sao Paulo,
CLIOH AV. REBOUCAS, 3387 SAO PAULO HTTP://WWW.CLIOH.COM.BR/
HOSPITAL A C CAMARGO RUA PROF ANTONIO PRUDENTE 211 LIBERDADE CEP 01509-010 SAO PAULO HTTP://WWW.ACCAMARGO.ORG.BR/
HOSPITAL BENEFICENCIA PORTUGUESA RUA MAESTRO CARDIM 769 SAO PAULO HTTP://WWW.BENEFICENCIA.ORG.BR
HOSPITAL DO CORACAO RUA DESENBARGADOR ELISEU GUILHERME 123 SAO PAULO HTTP://WWW.HOSPITALDOCORACAO.COM.BR/
HOSPITAL NOVE DE JULHO RUA ENG MONLEVADE 118 SAO PAULO HTTP://WWW.H9J.COM.BR/
HOSPITAL OSVALDO CRUZ RUA JOAO 331 PARAISO SAO PAULO HTTP://WWW.HOSPITALALEMAO.ORG.BR/HAOC/
HOSPITAL SAMARITANO SAO PAULO RUA CONSELHEIRO BROTERO 1486 SAO PAULO HTTP://WWW.SAMARITANO.ORG.BR
HOSPITAL SANTA CATARINA AV PAULISTA 200 BELA VISTA SAO PAULO HTTP://WWW.HSC.ORG.BR/
HOSPITAL SAO LUIZ AV SANTO AMARO 722 6 ANDAR SAO PAULO HTTP://WWW.SAOLUIZ.COM.BR
I have also sent a password reset e-mail to you, which should help in logging on to membersworld.
If you have any further questions please feel free to get in contact with us.
Kind Regards
David Stevens | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 15 May 2009 13:51
To: BUPA INTL, INFO
Subject: BI-3091-4000-2800
Jose Renato Terrero Saco
Rua Dr Manoel Vitotino, 26 apt. 34
11060-430 Santos, São Paulo
Brazil
(+5513) 97603393
(+5513) 32842359
Birth date: September 5th, 1972
I had a work accident on May 5th at congo offshore, a surgery were performed on left hand middle finger on Pointe Noire, as I won´t be able to work for 45 days, I came back home at Santos, São Paulo, Brazil.
I have the finger immobilized for a few more days, so the curatives have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with treatment, in case of no affiliated center, I ask you to call Irmandade da Santa Casa da Misericordia de Santos http://www.scms.org.br/home.asp
or Beneficencia Portuguesa http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number already registered) nor recover lost user/password (says no data about my membership number).
Tried your web site facilities search w/o success (after selecting brazil it don´t even allow me to select region telling i have to select country first as if i had not selected it), also tried the http://www.bupalatinamerica.com
link w/o success.
Best regards,
Renato.
Our Story ... The Bupa Story
Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going.
Bupa House 15-19 Bloomsbury Way London WC1A 2BA
Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa.
Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority.
For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html
Hi! Bupa had reseted my password and sent user name too.
I just got the claim forms, but as previous e-mail, I had requested bupa direct for the 2 most important hospitals in santos.
Regards,
Renato.
Em 18/05/2009, às 07:17, Jojanneke Stubert (Geolog, Amsterdam) escreveu:
Hi Renato,
I received the email from Tekniskil about the BUPA.
I have tried to call you (left voicemail) but did not reach you.
(hence the email.)
On what number can I reach you by phone?
I would also like to hear how you are doing after the accident.
Best wishes,
Jojanneke Stubert
Recruitment Coordinator
Human resources department
Geolog International B.V.
De Entree 242 A, 9th Floor
1101 EE Amsterdam Zuid-Oost,
The Netherlands
Mob +31 (0) 6 1564 98 18
Tel +31 (0) 20 342 06 34
Fax +31 (0) 20 342 06 45
Available on Skype: geostubert
Website www.geolog.it
Please consider the environment before printing this email.
_____________________________________________________________________
This e-mail is intended only for the addressee named above. As this
e-mail may contain confidential or privileged information, please
advise us immediately if you are not the named addressee or the person
responsible for delivering the message to the named addressee. The
contents should not be disclosed to any other person nor copies taken.
_____________________________________________________________________
The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal, professional or other privilege. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. The views expressed in this email are not necessarily the views of Geolog, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.
I just got the claim forms, but as previous e-mail, I had requested bupa direct for the 2 most important hospitals in santos.
Regards,
Renato.
Em 18/05/2009, às 07:17, Jojanneke Stubert (Geolog, Amsterdam) escreveu:
Hi Renato,
I received the email from Tekniskil about the BUPA.
I have tried to call you (left voicemail) but did not reach you.
(hence the email.)
On what number can I reach you by phone?
I would also like to hear how you are doing after the accident.
Best wishes,
Jojanneke Stubert
Recruitment Coordinator
Human resources department
Geolog International B.V.
De Entree 242 A, 9th Floor
1101 EE Amsterdam Zuid-Oost,
The Netherlands
Mob +31 (0) 6 1564 98 18
Tel +31 (0) 20 342 06 34
Fax +31 (0) 20 342 06 45
Available on Skype: geostubert
Website www.geolog.it
Please consider the environment before printing this email.
_____________________________________________________________________
This e-mail is intended only for the addressee named above. As this
e-mail may contain confidential or privileged information, please
advise us immediately if you are not the named addressee or the person
responsible for delivering the message to the named addressee. The
contents should not be disclosed to any other person nor copies taken.
_____________________________________________________________________
The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal, professional or other privilege. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. The views expressed in this email are not necessarily the views of Geolog, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.
Iniciar mensagem reenviada:
De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h33min0s GMT-03:00
Para: "BUPA INTL, INFO"
Cc: Stubert Jojanneke, Geolog Gigi , Giancane Giovanni , sac@bpsp.org.br, faleconosco@hsl.org.br
Assunto: Re: Welcome to MembersWorld from Bupa International BI-3091-4000-2800
Ciao Jojanneke!
I had just spent all the morning at São Paulo w/o any bupa support, first I had gone to Hospital Beneficencia Portuguesa, they even knew they were affiliated to bupa & after hours waiting the answer from the commercial department were told to make private and then ask bupa for refund.
So I'd gone to Hospital Sirio Libanes, asked if they worked w/bupa & they told yes, but at the end the bupa affiliation were the same shit, make private then ask bupa!
So on the way back I had gone private to Hospital Beneficencia Portuguesa de Santos.
I'm quite sure that's bupa issue, 'cause while living in Spain I had asked Sanitas (belongs to bupa) and they don't accept bupa neither.
So the involved hospitals, please remove bupa from your so called partnership & Geolog, please, find a serious insurance instead of a fake paper only insurance.
Not to mention that the evacuation were performer by ENI Congo and the travel back home by Geolog or ENI. And BUPA police cover evacuation & expatriation.
Best regards,
Eng. José Renato Terrero Saco
Em 19/05/2009, às 09:55, BUPA INTL, INFO escreveu:
Dear Mr Jose Terrero Saco
Thank you for your email.
Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.
I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.
Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.
We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld
While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.
To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.
If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover
- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place
We do not cover travelling expenses to the hospital under any of our plans
I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards
Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<>>>>> and click on the 'register now' link.
Please note that your log in name and password are selected by you and are not provided by BUPA International.
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
Our Story ... The Bupa Story Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going. Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa. Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority. For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html
De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h33min0s GMT-03:00
Para: "BUPA INTL, INFO"
Cc: Stubert Jojanneke
Assunto: Re: Welcome to MembersWorld from Bupa International BI-3091-4000-2800
Ciao Jojanneke!
I had just spent all the morning at São Paulo w/o any bupa support, first I had gone to Hospital Beneficencia Portuguesa, they even knew they were affiliated to bupa & after hours waiting the answer from the commercial department were told to make private and then ask bupa for refund.
So I'd gone to Hospital Sirio Libanes, asked if they worked w/bupa & they told yes, but at the end the bupa affiliation were the same shit, make private then ask bupa!
So on the way back I had gone private to Hospital Beneficencia Portuguesa de Santos.
I'm quite sure that's bupa issue, 'cause while living in Spain I had asked Sanitas (belongs to bupa) and they don't accept bupa neither.
So the involved hospitals, please remove bupa from your so called partnership & Geolog, please, find a serious insurance instead of a fake paper only insurance.
Not to mention that the evacuation were performer by ENI Congo and the travel back home by Geolog or ENI. And BUPA police cover evacuation & expatriation.
Best regards,
Eng. José Renato Terrero Saco
Em 19/05/2009, às 09:55, BUPA INTL, INFO escreveu:
Dear Mr Jose Terrero Saco
Thank you for your email.
Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.
I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.
Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.
We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld
While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.
To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.
If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover
- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place
We do not cover travelling expenses to the hospital under any of our plans
I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards
Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<
Please note that your log in name and password are selected by you and are not provided by BUPA International.
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
Our Story ... The Bupa Story Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going. Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa. Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority. For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html
Bom dia!
Ontem eu fui de santos a são paulo em busca de hospitais conveniados a bupa.
O HSL foi o segundo e ultimo que visitei, pelomenos sabiam que bupa existia e que são conveniados, porem na hora de fazer o cadastro, foi dito que o dito "convenio" e ser atendido como particular e pedir reembolso a bupa depois.
Isso não é convenio nenhum, para isso faço particular em Santos onde vivo, em qualquer Hospital e pido reebolso com os mesmos 4 formularios de bupa.
Pelo qual sugiro a remoção de bupa como convenio.
O e-mail anterior era pra comunicar todos de uma vez, Bupa, Geolog (a empreza que trabalho), ENI Congo (cliente, onde aconteceu o acidente de trabalho) e os hospitais que visitei para que removam bupa.
Atenciosamente,
Eng. José Renato Terrero Saco
Em 19/05/2009, às 19:07, Fale Conosco escreveu:
Good night!
To better assist you, could tell us if what you want is the insurance claim mentioned or want further information?
Regards
Marcia Rocha
Syrian Lebanese Hospital
faleconosco@hsl.org.br
www.hospitalsiriolibanes.org.br
De: Terrero Saco José Renato [jrterrero@gmail.com]
Enviado: terça-feira, 19 de maio de 2009 16:48
Para: Bupaemail@bupa.com
Cc: Stubert Jojanneke; Geolog Gigi; Giancane Giovanni; sac@bpsp.org.br; Fale Conosco
Assunto: Fwd: Welcome to MembersWorld from Bupa International BI-3091-4000-2800
Iniciar mensagem reenviada:
De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h33min0s GMT-03:00
Para: "BUPA INTL, INFO"
Cc: Stubert Jojanneke, Geolog Gigi , Giancane Giovanni , sac@bpsp.org.br, faleconosco@hsl.org.br
Assunto: Re: Welcome to MembersWorld from Bupa International BI-3091-4000-2800
Ciao Jojanneke!
I had just spent all the morning at São Paulo w/o any bupa support, first I had gone to Hospital Beneficencia Portuguesa, they even knew they were affiliated to bupa & after hours waiting the answer from the commercial department were told to make private and then ask bupa for refund.
So I'd gone to Hospital Sirio Libanes, asked if they worked w/bupa & they told yes, but at the end the bupa affiliation were the same shit, make private then ask bupa!
So on the way back I had gone private to Hospital Beneficencia Portuguesa de Santos.
I'm quite sure that's bupa issue, 'cause while living in Spain I had asked Sanitas (belongs to bupa) and they don't accept bupa neither.
So the involved hospitals, please remove bupa from your so called partnership & Geolog, please, find a serious insurance instead of a fake paper only insurance.
Not to mention that the evacuation were performer by ENI Congo and the travel back home by Geolog or ENI. And BUPA police cover evacuation & expatriation.
Best regards,
Eng. José Renato Terrero Saco
Em 19/05/2009, às 09:55, BUPA INTL, INFO escreveu:
Dear Mr Jose Terrero Saco
Thank you for your email.
Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.
I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.
Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.
We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld
While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.
To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.
If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover
- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place
We do not cover travelling expenses to the hospital under any of our plans
I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards
Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<>>>>> and click on the 'register now' link.
Please note that your log in name and password are selected by you and are not provided by BUPA International.
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
Our Story ... The Bupa Story Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going. Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa. Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority. For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html
A Sociedade Beneficente de Senhoras Hospital Sírio-Libanês é uma Instituição Filantrópica Brasileira que desenvolve ações integradas de assistência social, de saúde, de ensino e de pesquisa.
A informação contida nesta mensagem de e-mail, incluindo quaisquer anexos, é confidencial e está reservada a Sociedade Beneficente de Senhoras Hospital Sírio Libanês e à pessoa para a qual foi endereçada. Caso você não seja o destinatário, fica por meio desta, notificado que não deverá retransmitir, imprimir, copiar, usar ou distribuir esta mensagem de e-mail ou quaisquer anexos. Caso você tenha recebido esta mensagem por engano, por favor, contate o remetente imediatamente e apague esta mensagem. Qualquer uso não autorizado ou disseminação dessa mensagem ou parte dela é expressamente proibido.
Ontem eu fui de santos a são paulo em busca de hospitais conveniados a bupa.
O HSL foi o segundo e ultimo que visitei, pelomenos sabiam que bupa existia e que são conveniados, porem na hora de fazer o cadastro, foi dito que o dito "convenio" e ser atendido como particular e pedir reembolso a bupa depois.
Isso não é convenio nenhum, para isso faço particular em Santos onde vivo, em qualquer Hospital e pido reebolso com os mesmos 4 formularios de bupa.
Pelo qual sugiro a remoção de bupa como convenio.
O e-mail anterior era pra comunicar todos de uma vez, Bupa, Geolog (a empreza que trabalho), ENI Congo (cliente, onde aconteceu o acidente de trabalho) e os hospitais que visitei para que removam bupa.
Atenciosamente,
Eng. José Renato Terrero Saco
Em 19/05/2009, às 19:07, Fale Conosco escreveu:
Good night!
To better assist you, could tell us if what you want is the insurance claim mentioned or want further information?
Regards
Marcia Rocha
Syrian Lebanese Hospital
faleconosco@hsl.org.br
www.hospitalsiriolibanes.org.br
De: Terrero Saco José Renato [jrterrero@gmail.com]
Enviado: terça-feira, 19 de maio de 2009 16:48
Para: Bupaemail@bupa.com
Cc: Stubert Jojanneke; Geolog Gigi; Giancane Giovanni; sac@bpsp.org.br; Fale Conosco
Assunto: Fwd: Welcome to MembersWorld from Bupa International BI-3091-4000-2800
Iniciar mensagem reenviada:
De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h33min0s GMT-03:00
Para: "BUPA INTL, INFO"
Cc: Stubert Jojanneke
Assunto: Re: Welcome to MembersWorld from Bupa International BI-3091-4000-2800
Ciao Jojanneke!
I had just spent all the morning at São Paulo w/o any bupa support, first I had gone to Hospital Beneficencia Portuguesa, they even knew they were affiliated to bupa & after hours waiting the answer from the commercial department were told to make private and then ask bupa for refund.
So I'd gone to Hospital Sirio Libanes, asked if they worked w/bupa & they told yes, but at the end the bupa affiliation were the same shit, make private then ask bupa!
So on the way back I had gone private to Hospital Beneficencia Portuguesa de Santos.
I'm quite sure that's bupa issue, 'cause while living in Spain I had asked Sanitas (belongs to bupa) and they don't accept bupa neither.
So the involved hospitals, please remove bupa from your so called partnership & Geolog, please, find a serious insurance instead of a fake paper only insurance.
Not to mention that the evacuation were performer by ENI Congo and the travel back home by Geolog or ENI. And BUPA police cover evacuation & expatriation.
Best regards,
Eng. José Renato Terrero Saco
Em 19/05/2009, às 09:55, BUPA INTL, INFO escreveu:
Dear Mr Jose Terrero Saco
Thank you for your email.
Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.
I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.
Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.
We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld
While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.
To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.
If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover
- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place
We do not cover travelling expenses to the hospital under any of our plans
I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards
Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<
Please note that your log in name and password are selected by you and are not provided by BUPA International.
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
Our Story ... The Bupa Story Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going. Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa. Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority. For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html
A Sociedade Beneficente de Senhoras Hospital Sírio-Libanês é uma Instituição Filantrópica Brasileira que desenvolve ações integradas de assistência social, de saúde, de ensino e de pesquisa.
A informação contida nesta mensagem de e-mail, incluindo quaisquer anexos, é confidencial e está reservada a Sociedade Beneficente de Senhoras Hospital Sírio Libanês e à pessoa para a qual foi endereçada. Caso você não seja o destinatário, fica por meio desta, notificado que não deverá retransmitir, imprimir, copiar, usar ou distribuir esta mensagem de e-mail ou quaisquer anexos. Caso você tenha recebido esta mensagem por engano, por favor, contate o remetente imediatamente e apague esta mensagem. Qualquer uso não autorizado ou disseminação dessa mensagem ou parte dela é expressamente proibido.
Iniciar mensagem reenviada:
De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h48min0s GMT-03:00
Para: Bupaemail@bupa.com
Cc: Stubert Jojanneke, Geolog Gigi , Giancane Giovanni , sac@bpsp.org.br, faleconosco@hsl.org.br
Assunto: Reenviar: Welcome to MembersWorld from Bupa International BI-3091-4000-2800
Iniciar mensagem reenviada:
De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h33min0s GMT-03:00
Para: "BUPA INTL, INFO"
Cc: Stubert Jojanneke, Geolog Gigi , Giancane Giovanni , sac@bpsp.org.br, faleconosco@hsl.org.br
Assunto: Re: Welcome to MembersWorld from Bupa International BI-3091-4000-2800
Ciao Jojanneke!
I had just spent all the morning at São Paulo w/o any bupa support, first I had gone to Hospital Beneficencia Portuguesa, they even knew they were affiliated to bupa & after hours waiting the answer from the commercial department were told to make private and then ask bupa for refund.
So I'd gone to Hospital Sirio Libanes, asked if they worked w/bupa & they told yes, but at the end the bupa affiliation were the same shit, make private then ask bupa!
So on the way back I had gone private to Hospital Beneficencia Portuguesa de Santos.
I'm quite sure that's bupa issue, 'cause while living in Spain I had asked Sanitas (belongs to bupa) and they don't accept bupa neither.
So the involved hospitals, please remove bupa from your so called partnership & Geolog, please, find a serious insurance instead of a fake paper only insurance.
Not to mention that the evacuation were performer by ENI Congo and the travel back home by Geolog or ENI. And BUPA police cover evacuation & expatriation.
Best regards,
Eng. José Renato Terrero Saco
Em 19/05/2009, às 09:55, BUPA INTL, INFO escreveu:
Dear Mr Jose Terrero Saco
Thank you for your email.
Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.
I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.
Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.
We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld
While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.
To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.
If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover
- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place
We do not cover travelling expenses to the hospital under any of our plans
I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards
Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<>>>>> and click on the 'register now' link.
Please note that your log in name and password are selected by you and are not provided by BUPA International.
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
Our Story ... The Bupa Story Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going. Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa. Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority. For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html
De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h48min0s GMT-03:00
Para: Bupaemail@bupa.com
Cc: Stubert Jojanneke
Assunto: Reenviar: Welcome to MembersWorld from Bupa International BI-3091-4000-2800
Iniciar mensagem reenviada:
De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h33min0s GMT-03:00
Para: "BUPA INTL, INFO"
Cc: Stubert Jojanneke
Assunto: Re: Welcome to MembersWorld from Bupa International BI-3091-4000-2800
Ciao Jojanneke!
I had just spent all the morning at São Paulo w/o any bupa support, first I had gone to Hospital Beneficencia Portuguesa, they even knew they were affiliated to bupa & after hours waiting the answer from the commercial department were told to make private and then ask bupa for refund.
So I'd gone to Hospital Sirio Libanes, asked if they worked w/bupa & they told yes, but at the end the bupa affiliation were the same shit, make private then ask bupa!
So on the way back I had gone private to Hospital Beneficencia Portuguesa de Santos.
I'm quite sure that's bupa issue, 'cause while living in Spain I had asked Sanitas (belongs to bupa) and they don't accept bupa neither.
So the involved hospitals, please remove bupa from your so called partnership & Geolog, please, find a serious insurance instead of a fake paper only insurance.
Not to mention that the evacuation were performer by ENI Congo and the travel back home by Geolog or ENI. And BUPA police cover evacuation & expatriation.
Best regards,
Eng. José Renato Terrero Saco
Em 19/05/2009, às 09:55, BUPA INTL, INFO escreveu:
Dear Mr Jose Terrero Saco
Thank you for your email.
Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.
I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.
Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.
We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld
While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.
To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.
If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover
- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place
We do not cover travelling expenses to the hospital under any of our plans
I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards
Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<
Please note that your log in name and password are selected by you and are not provided by BUPA International.
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
Our Story ... The Bupa Story Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going. Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa. Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority. For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html
Hi!
I just had called bupa again and the same bullshit!
Out patient is to be done as private then chain bupa for refund even at affiliated hospitals.
So I'm continuing with the pos-surgery treatment here at santos, hospital beneficencia portuguesa de santos.
Yesterday I had forwarded the bupa e-mails to a couple of news, times (uk) & estado de sao paulo (br), so let's see if I get bupa a "good" publicity.
Regards,
Renato.
Em 22/05/2009, às 04:57, Personnell Tekniskil escreveu:
Dear Mr. Terrero Saco,
Hope everything is going fine with you.
After inquire BUPA, please see below the email message that we received from BUPA International. Please contact BUPA for further treatment/questions and let us know the outcome of it.
Mr. Jose Renato Terrero Saco BI 3091 4000 2800 should speak with our staff in the Customer Service team. They will be able to answer
any questions he may have and assist him with what course of action to take.
Please ask him to contact them on the following phone number there are open 24 hours quoting his membership number.
Telephone number: 0044 1273 323563
I would also recommend Mr. Terrero Saco uses the Membersworld Webchat facility, this will allow him to communicate in real time with one
of our staff.
Hope to hear from you soon.
Best regards,
PT TEKNISKIL
Payroll Department
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: venerdì 15 maggio 2009 18.02
To: Personnel
Cc: Geolog Gigi; Lechenault Julien
Subject: bupa
Please, contact bupa to pre authorize the treatment here in santos,
bupa were not even capable of telling were, I found bu google that
provident international is the bupa representant here & they do have
hospitals here in santos.
So please, push them into getting in contact with their own
representative in order to have continuity to the treatment & have the
name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and
couldn´t find the symbolic salary they paid for treatment over 15
days. Had it changed to another police?
Regards,
Renato.=
The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal, professional or other privilege. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. The views expressed in this email are not necessarily the views of Geolog, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.
I just had called bupa again and the same bullshit!
Out patient is to be done as private then chain bupa for refund even at affiliated hospitals.
So I'm continuing with the pos-surgery treatment here at santos, hospital beneficencia portuguesa de santos.
Yesterday I had forwarded the bupa e-mails to a couple of news, times (uk) & estado de sao paulo (br), so let's see if I get bupa a "good" publicity.
Regards,
Renato.
Em 22/05/2009, às 04:57, Personnell Tekniskil escreveu:
Dear Mr. Terrero Saco,
Hope everything is going fine with you.
After inquire BUPA, please see below the email message that we received from BUPA International. Please contact BUPA for further treatment/questions and let us know the outcome of it.
Mr. Jose Renato Terrero Saco BI 3091 4000 2800 should speak with our staff in the Customer Service team. They will be able to answer
any questions he may have and assist him with what course of action to take.
Please ask him to contact them on the following phone number there are open 24 hours quoting his membership number.
Telephone number: 0044 1273 323563
I would also recommend Mr. Terrero Saco uses the Membersworld Webchat facility, this will allow him to communicate in real time with one
of our staff.
Hope to hear from you soon.
Best regards,
PT TEKNISKIL
Payroll Department
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: venerdì 15 maggio 2009 18.02
To: Personnel
Cc: Geolog Gigi; Lechenault Julien
Subject: bupa
Please, contact bupa to pre authorize the treatment here in santos,
bupa were not even capable of telling were, I found bu google that
provident international is the bupa representant here & they do have
hospitals here in santos.
So please, push them into getting in contact with their own
representative in order to have continuity to the treatment & have the
name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and
couldn´t find the symbolic salary they paid for treatment over 15
days. Had it changed to another police?
Regards,
Renato.=
The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal, professional or other privilege. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. The views expressed in this email are not necessarily the views of Geolog, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.
Dear Mr. Terrero Saco,
Hope everything is going fine with you.
After inquire BUPA, please see below the email message that we received from BUPA International. Please contact BUPA for further treatment/questions and let us know the outcome of it.
Mr. Jose Renato Terrero Saco BI 3091 4000 2800 should speak with our staff in the Customer Service team. They will be able to answer
any questions he may have and assist him with what course of action to take.
Please ask him to contact them on the following phone number there are open 24 hours quoting his membership number.
Telephone number: 0044 1273 323563
I would also recommend Mr. Terrero Saco uses the Membersworld Webchat facility, this will allow him to communicate in real time with one
of our staff.
Hope to hear from you soon.
Best regards,
PT TEKNISKIL
Payroll Department
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: venerdì 15 maggio 2009 18.02
To: Personnel
Cc: Geolog Gigi; Lechenault Julien
Subject: bupa
Please, contact bupa to pre authorize the treatment here in santos,
bupa were not even capable of telling were, I found bu google that
provident international is the bupa representant here & they do have
hospitals here in santos.
So please, push them into getting in contact with their own
representative in order to have continuity to the treatment & have the
name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and
couldn´t find the symbolic salary they paid for treatment over 15
days. Had it changed to another police?
Regards,
Renato.=
The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal, professional or other privilege. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. The views expressed in this email are not necessarily the views of Geolog, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.
Hope everything is going fine with you.
After inquire BUPA, please see below the email message that we received from BUPA International. Please contact BUPA for further treatment/questions and let us know the outcome of it.
Mr. Jose Renato Terrero Saco BI 3091 4000 2800 should speak with our staff in the Customer Service team. They will be able to answer
any questions he may have and assist him with what course of action to take.
Please ask him to contact them on the following phone number there are open 24 hours quoting his membership number.
Telephone number: 0044 1273 323563
I would also recommend Mr. Terrero Saco uses the Membersworld Webchat facility, this will allow him to communicate in real time with one
of our staff.
Hope to hear from you soon.
Best regards,
PT TEKNISKIL
Payroll Department
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: venerdì 15 maggio 2009 18.02
To: Personnel
Cc: Geolog Gigi; Lechenault Julien
Subject: bupa
Please, contact bupa to pre authorize the treatment here in santos,
bupa were not even capable of telling were, I found bu google that
provident international is the bupa representant here & they do have
hospitals here in santos.
So please, push them into getting in contact with their own
representative in order to have continuity to the treatment & have the
name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and
couldn´t find the symbolic salary they paid for treatment over 15
days. Had it changed to another police?
Regards,
Renato.=
The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal, professional or other privilege. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. The views expressed in this email are not necessarily the views of Geolog, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.
Dear Renato,
Thanks for your email,
I have forwarded your email to our providers services team asking them to look into it and consider adding them to our providers network.
I cannot promise that they will be added but as I'm also from Sao Paulo I personally know the hospitals and I have mentioned that to the team so hopefully that would help.
If you have any further questions please feel free to get in contact with us.
Kind regards
Rafael
Rafael Santos | Customer Service Advisor | Customer Services | Bupa International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
P Please consider the environment before printing this email.
Have you enrolled onto our Interactive website, exclusively for Bupa International members? Membership information at your finger tips:
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<>>>>> and click on the 'register now' link.
Please note that your log in name and password are selected by you and are not provided by Bupa International.
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 18 May 2009 13:35
To: BUPA INTL, INFO
Cc: Stubert Jojanneke
Subject: Re: BI-3091-4000-2800 Rafael
Hi! Tanks, but I live in Santos & the travelling from santos to são paulo city I'm almost sure is not covered, besides the best would be to have the treatment in santos, so if you could add the following hospitals it would be great!
At São Paulo you have already beneficencia portuguesa, but they have different administration besides same group:
HOSPITAL BENEFICENCIA PORTUGUESA
AV. DR. BERNARDINO DE CAMPOS, 47
VILA BELMIRO
11065-910 SANTOS-SP, BRAZIL
PHONE: (+55) (13) 2102-3434
Also add the following
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Please let me know if you get any of them of both to work with bupa direct, both are the reference hospitals in santos & in order to make some specific exams they send from on to the other.
Best regards,
Renato.
Em 18/05/2009, às 04:51, BUPA INTL, INFO escreveu:
Dear Mr Saco,
Below is a list of the participating hospitals in Sao Paulo,
CLIOH AV. REBOUCAS, 3387 SAO PAULO HTTP://WWW.CLIOH.COM.BR/
HOSPITAL A C CAMARGO RUA PROF ANTONIO PRUDENTE 211 LIBERDADE CEP
01509-010 SAO PAULO HTTP://WWW.ACCAMARGO.ORG.BR/
HOSPITAL BENEFICENCIA PORTUGUESA RUA MAESTRO CARDIM 769 SAO PAULO
HTTP://WWW.BENEFICENCIA.ORG.BR
HOSPITAL DO CORACAO RUA DESENBARGADOR ELISEU GUILHERME 123 SAO PAULO
HTTP://WWW.HOSPITALDOCORACAO.COM.BR/
HOSPITAL NOVE DE JULHO RUA ENG MONLEVADE 118 SAO PAULO
HTTP://WWW.H9J.COM.BR/
HOSPITAL OSVALDO CRUZ RUA JOAO 331 PARAISO SAO PAULO
HTTP://WWW.HOSPITALALEMAO.ORG.BR/HAOC/
HOSPITAL SAMARITANO SAO PAULO RUA CONSELHEIRO BROTERO 1486 SAO PAULO
HTTP://WWW.SAMARITANO.ORG.BR
HOSPITAL SANTA CATARINA AV PAULISTA 200 BELA VISTA SAO PAULO
HTTP://WWW.HSC.ORG.BR/
HOSPITAL SAO LUIZ AV SANTO AMARO 722 6 ANDAR SAO PAULO
HTTP://WWW.SAOLUIZ.COM.BR
I have also sent a password reset e-mail to you, which should help in
logging on to membersworld.
If you have any further questions please feel free to get in contact
with us.
Kind Regards
David Stevens | Customer Service Advisor | Customer Services | BUPA
International, Russell House, Russell Mews, Brighton, East Sussex,
BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 15 May 2009 13:51
To: BUPA INTL, INFO
Subject: BI-3091-4000-2800
Jose Renato Terrero Saco
Rua Dr Manoel Vitotino, 26 apt. 34
11060-430 Santos, São Paulo
Brazil
(+5513) 97603393
(+5513) 32842359
Birth date: September 5th, 1972
I had a work accident on May 5th at congo offshore, a surgery were
performed on left hand middle finger on Pointe Noire, as I won´t be
able to work for 45 days, I came back home at Santos, São Paulo,
Brazil.
I have the finger immobilized for a few more days, so the curatives
have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with
treatment, in case of no affiliated center, I ask you to call
Irmandade da Santa Casa da Misericordia de Santos
http://www.scms.org.br/home.asp or Beneficencia Portuguesa
http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number
already registered) nor recover lost user/password (says no data about
my membership number).
Tried your web site facilities search w/o success (after selecting
brazil it don´t even allow me to select region telling i have to
select country first as if i had not selected it), also tried the
http://www.bupalatinamerica.com link w/o success.
Best regards,
Renato.
Our Story ... The Bupa Story
Visit www.bupastory.com to find out who we are, where we've come from,
what we're about and where we're going.
Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet
communications are not secure and therefore Bupa does not accept legal
responsibility for the contents of this message. Any views or opinions
presented are solely those of the author and do not necessarily
represent those of Bupa.
Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance
Services Limited and Goldsborough Estates Limited are authorised and
regulated by the Financial Services Authority.
For a list of Bupa's main UK trading companies visit
www.bupa.co.uk/html/statements/trading_addresses.html
Thanks for your email,
I have forwarded your email to our providers services team asking them to look into it and consider adding them to our providers network.
I cannot promise that they will be added but as I'm also from Sao Paulo I personally know the hospitals and I have mentioned that to the team so hopefully that would help.
If you have any further questions please feel free to get in contact with us.
Kind regards
Rafael
Rafael Santos | Customer Service Advisor | Customer Services | Bupa International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
P Please consider the environment before printing this email.
Have you enrolled onto our Interactive website, exclusively for Bupa International members? Membership information at your finger tips:
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<
Please note that your log in name and password are selected by you and are not provided by Bupa International.
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 18 May 2009 13:35
To: BUPA INTL, INFO
Cc: Stubert Jojanneke
Subject: Re: BI-3091-4000-2800 Rafael
Hi! Tanks, but I live in Santos & the travelling from santos to são paulo city I'm almost sure is not covered, besides the best would be to have the treatment in santos, so if you could add the following hospitals it would be great!
At São Paulo you have already beneficencia portuguesa, but they have different administration besides same group:
HOSPITAL BENEFICENCIA PORTUGUESA
AV. DR. BERNARDINO DE CAMPOS, 47
VILA BELMIRO
11065-910 SANTOS-SP, BRAZIL
PHONE: (+55) (13) 2102-3434
Also add the following
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Please let me know if you get any of them of both to work with bupa direct, both are the reference hospitals in santos & in order to make some specific exams they send from on to the other.
Best regards,
Renato.
Em 18/05/2009, às 04:51, BUPA INTL, INFO escreveu:
Dear Mr Saco,
Below is a list of the participating hospitals in Sao Paulo,
CLIOH AV. REBOUCAS, 3387 SAO PAULO HTTP://WWW.CLIOH.COM.BR/
HOSPITAL A C CAMARGO RUA PROF ANTONIO PRUDENTE 211 LIBERDADE CEP
01509-010 SAO PAULO HTTP://WWW.ACCAMARGO.ORG.BR/
HOSPITAL BENEFICENCIA PORTUGUESA RUA MAESTRO CARDIM 769 SAO PAULO
HTTP://WWW.BENEFICENCIA.ORG.BR
HOSPITAL DO CORACAO RUA DESENBARGADOR ELISEU GUILHERME 123 SAO PAULO
HTTP://WWW.HOSPITALDOCORACAO.COM.BR/
HOSPITAL NOVE DE JULHO RUA ENG MONLEVADE 118 SAO PAULO
HTTP://WWW.H9J.COM.BR/
HOSPITAL OSVALDO CRUZ RUA JOAO 331 PARAISO SAO PAULO
HTTP://WWW.HOSPITALALEMAO.ORG.BR/HAOC/
HOSPITAL SAMARITANO SAO PAULO RUA CONSELHEIRO BROTERO 1486 SAO PAULO
HTTP://WWW.SAMARITANO.ORG.BR
HOSPITAL SANTA CATARINA AV PAULISTA 200 BELA VISTA SAO PAULO
HTTP://WWW.HSC.ORG.BR/
HOSPITAL SAO LUIZ AV SANTO AMARO 722 6 ANDAR SAO PAULO
HTTP://WWW.SAOLUIZ.COM.BR
I have also sent a password reset e-mail to you, which should help in
logging on to membersworld.
If you have any further questions please feel free to get in contact
with us.
Kind Regards
David Stevens | Customer Service Advisor | Customer Services | BUPA
International, Russell House, Russell Mews, Brighton, East Sussex,
BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 15 May 2009 13:51
To: BUPA INTL, INFO
Subject: BI-3091-4000-2800
Jose Renato Terrero Saco
Rua Dr Manoel Vitotino, 26 apt. 34
11060-430 Santos, São Paulo
Brazil
(+5513) 97603393
(+5513) 32842359
Birth date: September 5th, 1972
I had a work accident on May 5th at congo offshore, a surgery were
performed on left hand middle finger on Pointe Noire, as I won´t be
able to work for 45 days, I came back home at Santos, São Paulo,
Brazil.
I have the finger immobilized for a few more days, so the curatives
have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with
treatment, in case of no affiliated center, I ask you to call
Irmandade da Santa Casa da Misericordia de Santos
http://www.scms.org.br/home.asp or Beneficencia Portuguesa
http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number
already registered) nor recover lost user/password (says no data about
my membership number).
Tried your web site facilities search w/o success (after selecting
brazil it don´t even allow me to select region telling i have to
select country first as if i had not selected it), also tried the
http://www.bupalatinamerica.com link w/o success.
Best regards,
Renato.
Our Story ... The Bupa Story
Visit www.bupastory.com to find out who we are, where we've come from,
what we're about and where we're going.
Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet
communications are not secure and therefore Bupa does not accept legal
responsibility for the contents of this message. Any views or opinions
presented are solely those of the author and do not necessarily
represent those of Bupa.
Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance
Services Limited and Goldsborough Estates Limited are authorised and
regulated by the Financial Services Authority.
For a list of Bupa's main UK trading companies visit
www.bupa.co.uk/html/statements/trading_addresses.html
I apologise for not attaching the claim form on my previous email. Please now find this attached
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards
Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<>>>>> and click on the 'register now' link.
Please note that your log in name and password are selected by you and are not provided by BUPA International.
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards
Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<
Please note that your log in name and password are selected by you and are not provided by BUPA International.
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
Dear Mr Jose Terrero Saco
Thank you for your email.
Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.
I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.
Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.
We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld
While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.
To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.
If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover
- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place
We do not cover travelling expenses to the hospital under any of our plans
I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards
Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<>>>>> and click on the 'register now' link.
Please note that your log in name and password are selected by you and are not provided by BUPA International.
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
Thank you for your email.
Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.
I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.
Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.
We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld
While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.
To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.
If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover
- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place
We do not cover travelling expenses to the hospital under any of our plans
I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards
Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<
Please note that your log in name and password are selected by you and are not provided by BUPA International.
Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International
Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp
Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890
Meanwhile e-mail A.S.A.P. the claim forms.
Dear Jose, Thank you for the email dated 15/05/2009.
I have had a look at your policy and can see that a pre authorization was done for you on the 15/05/2009.
This is the pre auth number A276768 this is for the cut to your finger.
Thank you
If we can be of any more help please call our 24 hour customer services department on +44 1273 323 563 or email us on info@bupa-intl.com. You can also get instant help via our BUPA Webchat from your Membersworld homepage. This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through www.bupainternational.com/membersworld. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
Getting your query resolved the first time you email is very important to us. I hope I have fully answered your query but if you feel that I haven't, please reply to this email and put "More help needed" in the subject line.
Kind regards
Darren Robson | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
I have had a look at your policy and can see that a pre authorization was done for you on the 15/05/2009.
This is the pre auth number A276768 this is for the cut to your finger.
Thank you
If we can be of any more help please call our 24 hour customer services department on +44 1273 323 563 or email us on info@bupa-intl.com. You can also get instant help via our BUPA Webchat from your Membersworld homepage. This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through www.bupainternational.com/membersworld. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
Getting your query resolved the first time you email is very important to us. I hope I have fully answered your query but if you feel that I haven't, please reply to this email and put "More help needed" in the subject line.
Kind regards
Darren Robson | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
Bupa International healthcare
Dear Mr Saco,
Below is a list of the participating hospitals in Sao Paulo,
CLIOH AV. REBOUCAS, 3387 SAO PAULO HTTP://WWW.CLIOH.COM.BR/
HOSPITAL A C CAMARGO RUA PROF ANTONIO PRUDENTE 211 LIBERDADE CEP 01509-010 SAO PAULO HTTP://WWW.ACCAMARGO.ORG.BR/
HOSPITAL BENEFICENCIA PORTUGUESA RUA MAESTRO CARDIM 769 SAO PAULO HTTP://WWW.BENEFICENCIA.ORG.BR
HOSPITAL DO CORACAO RUA DESENBARGADOR ELISEU GUILHERME 123 SAO PAULO HTTP://WWW.HOSPITALDOCORACAO.COM.BR/
HOSPITAL NOVE DE JULHO RUA ENG MONLEVADE 118 SAO PAULO HTTP://WWW.H9J.COM.BR/
HOSPITAL OSVALDO CRUZ RUA JOAO 331 PARAISO SAO PAULO HTTP://WWW.HOSPITALALEMAO.ORG.BR/HAOC/
HOSPITAL SAMARITANO SAO PAULO RUA CONSELHEIRO BROTERO 1486 SAO PAULO HTTP://WWW.SAMARITANO.ORG.BR
HOSPITAL SANTA CATARINA AV PAULISTA 200 BELA VISTA SAO PAULO HTTP://WWW.HSC.ORG.BR/
HOSPITAL SAO LUIZ AV SANTO AMARO 722 6 ANDAR SAO PAULO HTTP://WWW.SAOLUIZ.COM.BR
I have also sent a password reset e-mail to you, which should help in logging on to membersworld.
If you have any further questions please feel free to get in contact with us.
Kind Regards
David Stevens | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 15 May 2009 13:51
To: BUPA INTL, INFO
Subject: BI-3091-4000-2800
Jose Renato Terrero Saco
Rua Dr Manoel Vitotino, 26 apt. 34
11060-430 Santos, São Paulo
Brazil
(+5513) 97603393
(+5513) 32842359
Birth date: September 5th, 1972
I had a work accident on May 5th at congo offshore, a surgery were performed on left hand middle finger on Pointe Noire, as I won´t be able to work for 45 days, I came back home at Santos, São Paulo, Brazil.
I have the finger immobilized for a few more days, so the curatives have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with treatment, in case of no affiliated center, I ask you to call Irmandade da Santa Casa da Misericordia de Santos http://www.scms.org.br/home.asp
or Beneficencia Portuguesa http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number already registered) nor recover lost user/password (says no data about my membership number).
Tried your web site facilities search w/o success (after selecting brazil it don´t even allow me to select region telling i have to select country first as if i had not selected it), also tried the http://www.bupalatinamerica.com
link w/o success.
Best regards,
Renato.
Our Story ... The Bupa Story
Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going.
Bupa House 15-19 Bloomsbury Way London WC1A 2BA
Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa.
Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority.
For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html
Below is a list of the participating hospitals in Sao Paulo,
CLIOH AV. REBOUCAS, 3387 SAO PAULO HTTP://WWW.CLIOH.COM.BR/
HOSPITAL A C CAMARGO RUA PROF ANTONIO PRUDENTE 211 LIBERDADE CEP 01509-010 SAO PAULO HTTP://WWW.ACCAMARGO.ORG.BR/
HOSPITAL BENEFICENCIA PORTUGUESA RUA MAESTRO CARDIM 769 SAO PAULO HTTP://WWW.BENEFICENCIA.ORG.BR
HOSPITAL DO CORACAO RUA DESENBARGADOR ELISEU GUILHERME 123 SAO PAULO HTTP://WWW.HOSPITALDOCORACAO.COM.BR/
HOSPITAL NOVE DE JULHO RUA ENG MONLEVADE 118 SAO PAULO HTTP://WWW.H9J.COM.BR/
HOSPITAL OSVALDO CRUZ RUA JOAO 331 PARAISO SAO PAULO HTTP://WWW.HOSPITALALEMAO.ORG.BR/HAOC/
HOSPITAL SAMARITANO SAO PAULO RUA CONSELHEIRO BROTERO 1486 SAO PAULO HTTP://WWW.SAMARITANO.ORG.BR
HOSPITAL SANTA CATARINA AV PAULISTA 200 BELA VISTA SAO PAULO HTTP://WWW.HSC.ORG.BR/
HOSPITAL SAO LUIZ AV SANTO AMARO 722 6 ANDAR SAO PAULO HTTP://WWW.SAOLUIZ.COM.BR
I have also sent a password reset e-mail to you, which should help in logging on to membersworld.
If you have any further questions please feel free to get in contact with us.
Kind Regards
David Stevens | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 15 May 2009 13:51
To: BUPA INTL, INFO
Subject: BI-3091-4000-2800
Jose Renato Terrero Saco
Rua Dr Manoel Vitotino, 26 apt. 34
11060-430 Santos, São Paulo
Brazil
(+5513) 97603393
(+5513) 32842359
Birth date: September 5th, 1972
I had a work accident on May 5th at congo offshore, a surgery were performed on left hand middle finger on Pointe Noire, as I won´t be able to work for 45 days, I came back home at Santos, São Paulo, Brazil.
I have the finger immobilized for a few more days, so the curatives have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with treatment, in case of no affiliated center, I ask you to call Irmandade da Santa Casa da Misericordia de Santos http://www.scms.org.br/home.asp
or Beneficencia Portuguesa http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number already registered) nor recover lost user/password (says no data about my membership number).
Tried your web site facilities search w/o success (after selecting brazil it don´t even allow me to select region telling i have to select country first as if i had not selected it), also tried the http://www.bupalatinamerica.com
link w/o success.
Best regards,
Renato.
Our Story ... The Bupa Story
Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going.
Bupa House 15-19 Bloomsbury Way London WC1A 2BA
Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa.
Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority.
For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html
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