Finally Fully Refunded!

17-08-2009

18-08-2009

48579003J BUPA INSURANCE SERVICES LIMITED

1.653,48 Eur

Bupa Updated

04-08-2009

05-08-2009

48579003J BUPA INSURANCE SERVICES LIMITED

179,85 Eur

Fucking bupa again! Not fully refunded!

Hi! Bupa had not fully refunded the brazilian expenses that I had sent on08/07/2009 as can be checked bellow:

Bupa paid:

28-07-2009

29-07-2009

48579003J BUPA INSURANCE SERVICES LIMITED

418,45 Eur

Expenses:

19/05/2009

21/05/2009

8062

BENEFICENCIA PORTUGUES SANTOS BR

+53,41€

22/05/2009

25/05/2009

8062

BENEFICENCIA PORTUGUES SANTOS BR

+18,73€

05/06/2009		08/06/2009		8062		BENEFICENCIA PORTUGUES SANTOS BR		+37,78€
	05/06/2009		08/06/2009		8062		BENEFICENCIA PORTUGUES SANTOS BR		+143,63€

22/06/2009

24/06/2009

8062

BENEFICENCIA PORTUGUES SANTOS BR

+141,89€

07/07/2009		09/07/2009		8062		BENEFICENCIA PORTUGUES SANTOS BR		+37,91€
	07/07/2009		09/07/2009		8062		BENEFICENCIA PORTUGUES SANTOS BR		+144,14€

Total: 577,49 € instead of 418,45€ !

Sent today:

24/07/2009

27/07/2009

8062

BENEFICENCIA PORTUGUES SANTOS BR

+38,53€

Together with Pointe Noire charges of 1614,44€

Total: 1652,97€.

So please, let me know A.S.A.P. how this will be fixed or if I need to take it to court.

Cordially,

José Renato Terrero Saco

Useless Evacuation Part2 as so expatriation

Dear Jose Renato Terrero Saco,

Thank you for your email.

I have attached your benefit guide so you can look at all the guidelines regarding evacuation. As you will be able to see it states that we may be able to arrange evacuation from a oil rig, each case has to be looked at individually. If we were unable to take you from the oil rig we would be able to assist you from a on land site.

In cases of evacuation we need to be informed as soon as possible so we can make arrangements and pre-authorise any treatment or travel.

Getting your query resolved the first time you email us is very important to us. I hope I have fully answered your query but if you feel I haven't, please reply to this email and put "More help needed" in the subject line.

You can also get instant help via our BUPA Web chat from your Members World homepage. This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through http://www.BUPA-into.com/members world. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Members World has to offer.

Kind regards,

Caroline Merchant | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BAN NOR, UK | Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517

Useless Evacuation

Hi!

I work with oil field services, so if you can't make evacuation on rig sites the hired service is useless, that gives me the possibility to hire any other international company.

So why han't I been expatriated to the nearest country that you have affiliated hospitals capable of giving the required treatment?

Regards,

José Renato Terrero Saco.

Expatriation Vanished Part 2

TUTTL/BI-3091-4000-2800_

TUTTL/BI-3091-4000-2800

13440

3 July 2009

Mr Terrero Saco

emailed to

jrterrero@mail.com

The Customer Services

Department

BUPA International

Russell Mews

Brighton

Sussex

BN1 2NR

United Kingdom

Telephone +44(0) 1273 323 563

Fax +44(0) 1273 820 517

Email info@bupa-intl.com

Open 24 hours a day 365 days a

year

www.bupa-intl.com

Dear Mr Terrero Saco

Complaint reference number 13440

Thank you for your email dated 29 June 2009. I am sorry for the delay in replying.

I understand that you are unhappy that the hospital where you received out-patient

treatment has asked you to pay their accounts and for you to reclaim these costs from

us, and that we were unable to pre-authorise treatment for you.

Also you have raised concerns about the evacuation process, our membersworld

website, and a salary insurance scheme.

I will try to address each of the points in the order that you have raised them.

We do have agreements with some doctors and hospitals whereby we can settle

accounts for treatment on our members behalf, however, this is rarely available for

treatment provided on an out-patient basis.

TUTTL/BI-3091-4000-2800_

I believe my colleague Darren Robson has explained to you in a previous email that we

are unable to pre-authorise out-patient treatment and arrange direct settlement of

accounts for this type of treatment.

In addition I understand that Darren also explained that we had experienced some

difficulties with our membersworld website. These unfortunately had been caused by our

installation of a new system designed to improve the information available on the

website.

I hope you have received the claim forms sent as attachments to previous emails, and I

can assure you once we receive your fully completed claim forms, with the invoices and

receipts detailing the treatment provided, it will assessed as quickly as possible and we

will arrange for payment to be made to you.

Moving onto your query about the evacuation cover available to you as part of your plan

with us.

You have mentioned that you had an accident whilst working on an offshore rig and you

were taken to the Congo for treatment.

From the details you have given, I have concluded that you were evacuated from the

offshore rig, and transported to the Congo by arrangements made through your

employer.

Although Bupa International does provide you with evacuation cover, there are certain

situations and locations that are impossible for us to provide this service from, such as

an oil rig.

We do explain more about this in your membership guide under section 4 Assistance

cover.

I am sorry I am unable to help you with your query about salary insurance, as this is not

something we as a medical insurance provider offer. May I suggest that you speak with

your company human resources department, as this insurance may be something

offered directly by your company.

I hope I have been able to answer all of the concerns you have raised.

In line with our complaints procedure, I need to ensure you are satisfied with my

response and that the issues you raised have been resolved. I do hope that this is the

case. I would be very grateful if you could confirm this by completing the attached slip

and returning it in the pre-paid envelope enclosed.

If you feel unhappy with my response and wish to take your complaint further, please

write to the Head of Customer Relations at the above address within 8 weeks from the

date of this letter. Alternatively, you may prefer to telephone, fax or email via the

contacts detailed above, quoting your membership number and complaint reference

number. If we do not receive a reply within 8 weeks from the date of this letter we will

close the complaint.

If you remain unhappy after our final reply you may refer your complaint to the Financial

Ombudsman Service within 6 months. Their contact details are; South Quay Plaza, 183

Marsh Wall, London, E14 9SR, telephone +44 (0) 207 965 1000

Kind regards

Mrs Lynn Tutt

Customer Relations Advisor

" ---------------------------------------------------------------

TUTTL/BI-3091-4000-2800

Complaint reference number 13440

I confirm acceptance of the resolution detailed in your letter dated 3 July 2009

Expatriation Just Vanished!

TUTTL/BI-3091-4000-2800

13440

3 July 2009

Mr Terrero Saco emailed to jrterrero@mail.com

The Customer Services Department BUPA International Russell Mews Brighton Sussex BN1 2NR United Kingdom Telephone +44(0) 1273 323 563 Fax +44(0) 1273 820 517 Email info@bupa-intl.com Open 24 hours a day 365 days a year www.bupa-intl.com

Dear Mr Terrero Saco

Complaint reference number 13440

Thank you for your email dated 29 June 2009. I am sorry for the delay in replying.

I understand that you are unhappy that the hospital where you received out-patient treatment has asked you to pay their accounts and for you to reclaim these costs from us, and that we were unable to pre-authorise treatment for you.

Also you have raised concerns about the evacuation process, our membersworld website, and a salary insurance scheme.

I will try to address each of the points in the order that you have raised them.

We do have agreements with some doctors and hospitals whereby we can settle accounts for treatment on our members behalf, however, this is rarely available for treatment provided on an out-patient basis.

I believe my colleague Darren Robson has explained to you in a previous email that we are unable to pre-authorise out-patient treatment and arrange direct settlement of accounts for this type of treatment.

In addition I understand that Darren also explained that we had experienced some difficulties with our membersworld website. These unfortunately had been caused by our installation of a new system designed to improve the information available on the website.

I hope you have received the claim forms sent as attachments to previous emails, and I can assure you once we receive your fully completed claim forms, with the invoices and receipts detailing the treatment provided, it will assessed as quickly as possible and we will arrange for payment to be made to you.

Moving onto your query about the evacuation cover available to you as part of your plan with us.

You have mentioned that you had an accident whilst working on an offshore rig and you were taken to the Congo for treatment.

From the details you have given, I have concluded that you were evacuated from the offshore rig, and transported to the Congo by arrangements made through your employer.

Although Bupa International does provide you with evacuation cover, there are certain situations and locations that are impossible for us to provide this service from, such as an oil rig.

We do explain more about this in your membership guide under section 4 Assistance cover.

I am sorry I am unable to help you with your query about salary insurance, as this is not something we as a medical insurance provider offer. May I suggest that you speak with your company human resources department, as this insurance may be something offered directly by your company.

I hope I have been able to answer all of the concerns you have raised.

In line with our complaints procedure, I need to ensure you are satisfied with my response and that the issues you raised have been resolved. I do hope that this is the case. I would be very grateful if you could confirm this by completing the attached slip and returning it in the pre-paid envelope enclosed.

If you feel unhappy with my response and wish to take your complaint further, please write to the Head of Customer Relations at the above address within 8 weeks from the date of this letter. Alternatively, you may prefer to telephone, fax or email via the contacts detailed above, quoting your membership number and complaint reference number. If we do not receive a reply within 8 weeks from the date of this letter we will close the complaint.

If you remain unhappy after our final reply you may refer your complaint to the Financial Ombudsman Service within 6 months. Their contact details are; South Quay Plaza, 183 Marsh Wall, London, E14 9SR, telephone +44 (0) 207 965 1000

Kind regards

Mrs Lynn Tutt

Customer Relations Advisor

" - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TUTTL/BI-3091-4000-2800

Complaint reference number 13440

Very slow

Good afternoon Mr Terrero Saco, It has come to our attention that you are not happy with the services provided by us here at Bupa International.

Please accept my apologies for the and let me explain a few of the points.

With regard to the pre authorization, out patient visits are always normally on a pay and claim basis, if the hospital wants to direct settle with us for out patient then we are happy to accept this but this only normally applies to In patient treatment. If you would like to make a formal complaint about this please address your concerns to the head of customer relation here at Bupa international and we will investigate this further for you.

The issues with the membersworld site are across the board as we have had new systems implemented recently and this has created a few problems with the site. If you do need any information, like claim forms sent to you or to speak about your claims then please do not hesitate to contact us and if you require we can call you back. We are open 24 hours a day, 7 days a week, 365 days of the year.

Again please accept my apologies for the inconvenience caused.

Thank you.

If we can be of any more help please call our 24 hour customer services department on +44 1273 323 563 or email us on info@bupa-intl.com. You can also get instant help via our BUPA Webchat from your Membersworld homepage. This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through www.bupainternational.com/membersworld. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.

Getting your query resolved the first time you email is very important to us. I hope I have fully answered your query but if you feel that I haven't, please reply to this email and put "More help needed" in the subject line.

Kind regards

Darren Robson | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517

So far no salary compensation

Please wait for one of our advisers to respond. You are now chatting with 'Saba Arar' Saba Arar: Welcome to BUPA Webchat. May I help you? Jose Renato Terrero Saco: Good afternoon! Jose Renato Terrero Saco: I'm out of duties for more than 15 days, in fact alread more than 45 days Jose Renato Terrero Saco: I'd like to know how to clain bupa the salary insurance. Jose Renato Terrero Saco: I had a work injury at congo, still on post surgery treatment Saba Arar: You need to send us a completed claim form , filled by you and the doctors or hospitals who have seen you, with the original invocies.The original invoices need to have details of what you had done( treament, date, etc..) Jose Renato Terrero Saco: than if both for refund of expences and salary insurance? Jose Renato Terrero Saco: that Saba Arar: Not salary.You have a health insurance with us so we just deal with health not salary Jose Renato Terrero Saco: the chain froms, Do I send it by courrier or just registered post services? Saba Arar: As you prefer , post wil be fine Saba Arar: Anything else, I can help you with? Jose Renato Terrero Saco: Unless the police had changed, more than 15 days had a salary conpensation. Had this changed in the last police? Saba Arar: You will need to check with your group secretary. Jose Renato Terrero Saco: they just told me to contact bupa. Saba Arar: You do have a company policy and your group secretary is in charge of it . Jose Renato Terrero Saco: ok, thanks a lot. Saba Arar: No problem, take care Jose Renato Terrero Saco: thanks.

I had a work accident on May 5th at congo offshore, a surgery were performed on left hand middle finger on Pointe Noire, as I won´t be able to work for 45 days, I came back home at Santos, São Paulo, Brazil.
I have the finger immobilized for a few more days, so the curatives have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with treatment, in case of no affiliated center, I ask you to call Irmandade da Santa Casa da Misericordia de Santos http://www.scms.org.br/home.asp or Beneficencia Portuguesa http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number already registered) nor recover lost user/password (says no data about my membership number).
Tried your web site facilities search w/o success (after selecting brazil it don´t even allow me to select region telling i have to select country first as if i had not selected it), also tried the http://www.bupalatinamerica.com link w/o success.

Best regards,
Renato.

Please, contact bupa to pre authorize the treatment here in santos, bupa were not even capable of telling were, I found bu google that provident international is the bupa representant here & they do have hospitals here in santos.
So please, push them into getting in contact with their own representative in order to have continuity to the treatment & have the name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and couldn´t find the symbolic salary they paid for treatment over 15 days. Had it changed to another police?

Regards,
Renato.

Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp

Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890

Meanwhile e-mail A.S.A.P. the claim forms.

Hi! Tanks, but I live in Santos & the travelling from santos to são paulo city I'm almost sure is not covered, besides the best would be to have the treatment in santos, so if you could add the following hospitals it would be great!

At São Paulo you have already beneficencia portuguesa, but they have different administration besides same group:

HOSPITAL BENEFICENCIA PORTUGUESA
AV. DR. BERNARDINO DE CAMPOS, 47
VILA BELMIRO
11065-910 SANTOS-SP, BRAZIL
PHONE: (+55) (13) 2102-3434

Also add the following

Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890

Please let me know if you get any of them of both to work with bupa direct, both are the reference hospitals in santos & in order to make some specific exams they send from on to the other.

Best regards,
Renato.

Em 18/05/2009, às 04:51, BUPA INTL, INFO escreveu:


Dear Mr Saco,

Below is a list of the participating hospitals in Sao Paulo,

CLIOH AV. REBOUCAS, 3387 SAO PAULO HTTP://WWW.CLIOH.COM.BR/

HOSPITAL A C CAMARGO RUA PROF ANTONIO PRUDENTE 211 LIBERDADE CEP 01509-010 SAO PAULO HTTP://WWW.ACCAMARGO.ORG.BR/

HOSPITAL BENEFICENCIA PORTUGUESA RUA MAESTRO CARDIM 769 SAO PAULO HTTP://WWW.BENEFICENCIA.ORG.BR

HOSPITAL DO CORACAO RUA DESENBARGADOR ELISEU GUILHERME 123 SAO PAULO HTTP://WWW.HOSPITALDOCORACAO.COM.BR/

HOSPITAL NOVE DE JULHO RUA ENG MONLEVADE 118 SAO PAULO HTTP://WWW.H9J.COM.BR/

HOSPITAL OSVALDO CRUZ RUA JOAO 331 PARAISO SAO PAULO HTTP://WWW.HOSPITALALEMAO.ORG.BR/HAOC/

HOSPITAL SAMARITANO SAO PAULO RUA CONSELHEIRO BROTERO 1486 SAO PAULO HTTP://WWW.SAMARITANO.ORG.BR

HOSPITAL SANTA CATARINA AV PAULISTA 200 BELA VISTA SAO PAULO HTTP://WWW.HSC.ORG.BR/

HOSPITAL SAO LUIZ AV SANTO AMARO 722 6 ANDAR SAO PAULO HTTP://WWW.SAOLUIZ.COM.BR

I have also sent a password reset e-mail to you, which should help in logging on to membersworld.


If you have any further questions please feel free to get in contact with us.

Kind Regards



David Stevens | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517


-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 15 May 2009 13:51
To: BUPA INTL, INFO
Subject: BI-3091-4000-2800

Jose Renato Terrero Saco
Rua Dr Manoel Vitotino, 26 apt. 34
11060-430 Santos, São Paulo
Brazil
(+5513) 97603393
(+5513) 32842359
Birth date: September 5th, 1972

I had a work accident on May 5th at congo offshore, a surgery were performed on left hand middle finger on Pointe Noire, as I won´t be able to work for 45 days, I came back home at Santos, São Paulo, Brazil.
I have the finger immobilized for a few more days, so the curatives have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with treatment, in case of no affiliated center, I ask you to call Irmandade da Santa Casa da Misericordia de Santos http://www.scms.org.br/home.asp
or Beneficencia Portuguesa http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number already registered) nor recover lost user/password (says no data about my membership number).
Tried your web site facilities search w/o success (after selecting brazil it don´t even allow me to select region telling i have to select country first as if i had not selected it), also tried the http://www.bupalatinamerica.com
link w/o success.

Best regards,
Renato.


Our Story ... The Bupa Story
Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going.
Bupa House 15-19 Bloomsbury Way London WC1A 2BA
Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa.
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For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html

Hi! Bupa had reseted my password and sent user name too.
I just got the claim forms, but as previous e-mail, I had requested bupa direct for the 2 most important hospitals in santos.

Regards,
Renato.

Em 18/05/2009, às 07:17, Jojanneke Stubert (Geolog, Amsterdam) escreveu:

Hi Renato,

I received the email from Tekniskil about the BUPA.
I have tried to call you (left voicemail) but did not reach you.
(hence the email.)
On what number can I reach you by phone?
I would also like to hear how you are doing after the accident.

Best wishes,

Jojanneke Stubert
Recruitment Coordinator
Human resources department
Geolog International B.V.
De Entree 242 A, 9th Floor
1101 EE Amsterdam Zuid-Oost,
The Netherlands
Mob +31 (0) 6 1564 98 18
Tel +31 (0) 20 342 06 34
Fax +31 (0) 20 342 06 45
Available on Skype: geostubert
Website www.geolog.it

Please consider the environment before printing this email.
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e-mail may contain confidential or privileged information, please
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contents should not be disclosed to any other person nor copies taken.
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The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal, professional or other privilege. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. The views expressed in this email are not necessarily the views of Geolog, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.

Iniciar mensagem reenviada:

De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h33min0s GMT-03:00
Para: "BUPA INTL, INFO"
Cc: Stubert Jojanneke , Geolog Gigi , Giancane Giovanni , sac@bpsp.org.br, faleconosco@hsl.org.br
Assunto: Re: Welcome to MembersWorld from Bupa International BI-3091-4000-2800

Ciao Jojanneke!

I had just spent all the morning at São Paulo w/o any bupa support, first I had gone to Hospital Beneficencia Portuguesa, they even knew they were affiliated to bupa & after hours waiting the answer from the commercial department were told to make private and then ask bupa for refund.
So I'd gone to Hospital Sirio Libanes, asked if they worked w/bupa & they told yes, but at the end the bupa affiliation were the same shit, make private then ask bupa!
So on the way back I had gone private to Hospital Beneficencia Portuguesa de Santos.
I'm quite sure that's bupa issue, 'cause while living in Spain I had asked Sanitas (belongs to bupa) and they don't accept bupa neither.
So the involved hospitals, please remove bupa from your so called partnership & Geolog, please, find a serious insurance instead of a fake paper only insurance.
Not to mention that the evacuation were performer by ENI Congo and the travel back home by Geolog or ENI. And BUPA police cover evacuation & expatriation.

Best regards,
Eng. José Renato Terrero Saco


Em 19/05/2009, às 09:55, BUPA INTL, INFO escreveu:

Dear Mr Jose Terrero Saco

Thank you for your email.

Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.

I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.

Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.

We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld

While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.

To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.

If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover

- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place

We do not cover travelling expenses to the hospital under any of our plans

I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards

Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through . You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<>>>>> and click on the 'register now' link.
Please note that your log in name and password are selected by you and are not provided by BUPA International.

Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International

Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp

Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890

Meanwhile e-mail A.S.A.P. the claim forms.

Our Story ... The Bupa Story Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going. Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa. Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority. For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html

Bom dia!

Ontem eu fui de santos a são paulo em busca de hospitais conveniados a bupa.
O HSL foi o segundo e ultimo que visitei, pelomenos sabiam que bupa existia e que são conveniados, porem na hora de fazer o cadastro, foi dito que o dito "convenio" e ser atendido como particular e pedir reembolso a bupa depois.
Isso não é convenio nenhum, para isso faço particular em Santos onde vivo, em qualquer Hospital e pido reebolso com os mesmos 4 formularios de bupa.
Pelo qual sugiro a remoção de bupa como convenio.

O e-mail anterior era pra comunicar todos de uma vez, Bupa, Geolog (a empreza que trabalho), ENI Congo (cliente, onde aconteceu o acidente de trabalho) e os hospitais que visitei para que removam bupa.

Atenciosamente,
Eng. José Renato Terrero Saco


Em 19/05/2009, às 19:07, Fale Conosco escreveu:

Good night!

To better assist you, could tell us if what you want is the insurance claim mentioned or want further information?







Regards



Marcia Rocha
Syrian Lebanese Hospital
faleconosco@hsl.org.br
www.hospitalsiriolibanes.org.br
De: Terrero Saco José Renato [jrterrero@gmail.com]
Enviado: terça-feira, 19 de maio de 2009 16:48
Para: Bupaemail@bupa.com
Cc: Stubert Jojanneke; Geolog Gigi; Giancane Giovanni; sac@bpsp.org.br; Fale Conosco
Assunto: Fwd: Welcome to MembersWorld from Bupa International BI-3091-4000-2800



Iniciar mensagem reenviada:

De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h33min0s GMT-03:00
Para: "BUPA INTL, INFO"
Cc: Stubert Jojanneke , Geolog Gigi , Giancane Giovanni , sac@bpsp.org.br, faleconosco@hsl.org.br
Assunto: Re: Welcome to MembersWorld from Bupa International BI-3091-4000-2800

Ciao Jojanneke!

I had just spent all the morning at São Paulo w/o any bupa support, first I had gone to Hospital Beneficencia Portuguesa, they even knew they were affiliated to bupa & after hours waiting the answer from the commercial department were told to make private and then ask bupa for refund.
So I'd gone to Hospital Sirio Libanes, asked if they worked w/bupa & they told yes, but at the end the bupa affiliation were the same shit, make private then ask bupa!
So on the way back I had gone private to Hospital Beneficencia Portuguesa de Santos.
I'm quite sure that's bupa issue, 'cause while living in Spain I had asked Sanitas (belongs to bupa) and they don't accept bupa neither.
So the involved hospitals, please remove bupa from your so called partnership & Geolog, please, find a serious insurance instead of a fake paper only insurance.
Not to mention that the evacuation were performer by ENI Congo and the travel back home by Geolog or ENI. And BUPA police cover evacuation & expatriation.

Best regards,
Eng. José Renato Terrero Saco


Em 19/05/2009, às 09:55, BUPA INTL, INFO escreveu:

Dear Mr Jose Terrero Saco

Thank you for your email.

Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.

I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.

Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.

We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld

While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.

To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.

If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover

- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place

We do not cover travelling expenses to the hospital under any of our plans

I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards

Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through . You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<>>>>> and click on the 'register now' link.
Please note that your log in name and password are selected by you and are not provided by BUPA International.

Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International

Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp

Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890

Meanwhile e-mail A.S.A.P. the claim forms.

Our Story ... The Bupa Story Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going. Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa. Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority. For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html



A Sociedade Beneficente de Senhoras Hospital Sírio-Libanês é uma Instituição Filantrópica Brasileira que desenvolve ações integradas de assistência social, de saúde, de ensino e de pesquisa.

A informação contida nesta mensagem de e-mail, incluindo quaisquer anexos, é confidencial e está reservada a Sociedade Beneficente de Senhoras Hospital Sírio Libanês e à pessoa para a qual foi endereçada. Caso você não seja o destinatário, fica por meio desta, notificado que não deverá retransmitir, imprimir, copiar, usar ou distribuir esta mensagem de e-mail ou quaisquer anexos. Caso você tenha recebido esta mensagem por engano, por favor, contate o remetente imediatamente e apague esta mensagem. Qualquer uso não autorizado ou disseminação dessa mensagem ou parte dela é expressamente proibido.

Iniciar mensagem reenviada:

De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h48min0s GMT-03:00
Para: Bupaemail@bupa.com
Cc: Stubert Jojanneke , Geolog Gigi , Giancane Giovanni , sac@bpsp.org.br, faleconosco@hsl.org.br
Assunto: Reenviar: Welcome to MembersWorld from Bupa International BI-3091-4000-2800



Iniciar mensagem reenviada:

De: Terrero Saco José Renato
Data: 19 de maio de 2009 16h33min0s GMT-03:00
Para: "BUPA INTL, INFO"
Cc: Stubert Jojanneke , Geolog Gigi , Giancane Giovanni , sac@bpsp.org.br, faleconosco@hsl.org.br
Assunto: Re: Welcome to MembersWorld from Bupa International BI-3091-4000-2800

Ciao Jojanneke!

I had just spent all the morning at São Paulo w/o any bupa support, first I had gone to Hospital Beneficencia Portuguesa, they even knew they were affiliated to bupa & after hours waiting the answer from the commercial department were told to make private and then ask bupa for refund.
So I'd gone to Hospital Sirio Libanes, asked if they worked w/bupa & they told yes, but at the end the bupa affiliation were the same shit, make private then ask bupa!
So on the way back I had gone private to Hospital Beneficencia Portuguesa de Santos.
I'm quite sure that's bupa issue, 'cause while living in Spain I had asked Sanitas (belongs to bupa) and they don't accept bupa neither.
So the involved hospitals, please remove bupa from your so called partnership & Geolog, please, find a serious insurance instead of a fake paper only insurance.
Not to mention that the evacuation were performer by ENI Congo and the travel back home by Geolog or ENI. And BUPA police cover evacuation & expatriation.

Best regards,
Eng. José Renato Terrero Saco


Em 19/05/2009, às 09:55, BUPA INTL, INFO escreveu:

Dear Mr Jose Terrero Saco

Thank you for your email.

Please find attached a claim form as requested you can print this off as and when you have medical treatment so the treating doctor/consultant can complete the medical section of the claim form.

I can see from your membership that you logged onto membersworld yesterday so I assume the issue regarding this has been resolved. If not then please let us know so we can look into this further for you.

Turning to your question about the hospital in Brazil We are continually looking to grow our network of participating hospitals and clinics and we welcome suggestions from our customers, particularly if they have had a positive experience of their local healthcare facility, as we care about the standard of care and service our customers receive.

We will review your recommendation and consider adding the facility to our network. If you want to check our up to date list of participating hospitals you will be able to see this on our Membersworld site at www.bupa-intl.com/membersworld

While we do encourage our customers to use our network of providers for daycase and inpatient treatment, you can select a recognised medical practitioner of your choice however if they are not in our network we may not be able to arrange direct settlement of your invoices.

To help make the most of your cover we would prefer you to contact us before treatment takes place so we can manage your care, and work directly with the hospital or clinic to provide a guarantee of payment and arrange direct settlement wherever possible.

If you need medical treatment we would strongly recommend that you contact us to confirm the cover for you this will provide you with peace of mind that you treatment will be covered by us. We will need to know the following when you call to confirm cover

- What are your symptoms?
- Admission date
- Name of treating Consultant
- What treatment/procedure is required
- How long will your stay in hospital be
- Name of hospital treatment will take place

We do not cover travelling expenses to the hospital under any of our plans

I trust this information is helpful and please feel free to contact us again.
If you have any further questions please call our 24 hour customer services department on +44 (0) 1273 323 563 for an immediate reply to your enquiry, or you can contact us by email at info@bupa-intl.com.
Kind regards

Donna Barker | Customer Service Adviser | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517
======================================
You can also get instant help via our BUPA Webchat from your Membersworld homepage.
This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through . You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.
-View policy details such as who is covered, when your next payment is due and your current policy balance.
-Keep your policy up-to-date by amending your personal details such as name and address
-Track your claim progress - you can keep an eye on the status of the claims you have submitted to us.
-Gain instant access to our global list of participating hospitals.
To register: Log onto <<<<<>>>>> and click on the 'register now' link.
Please note that your log in name and password are selected by you and are not provided by BUPA International.

Internet e-mail Confidentiality: Privileged or confidential information may be contained in this message. If you are not the intended recipient (or responsible for delivery of the message to such person) you may not copy or deliver this message to anyone. In such case please destroy this message and notify us immediately. If you or your employer do not consent to Internet e-mail messages please advise us by return.
We treat and care for you as an individual.
Please consider the environment before printing this email.
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 16 May 2009 14:24
To: BUPA INTL, INFO
Subject: Welcome to MembersWorld from Bupa International

Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp

Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890

Meanwhile e-mail A.S.A.P. the claim forms.

Our Story ... The Bupa Story Visit www.bupastory.com to find out who we are, where we've come from, what we're about and where we're going. Bupa House 15-19 Bloomsbury Way London WC1A 2BA Internet communications are not secure and therefore Bupa does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bupa. Bupa Insurance Limited, Bupa Health Assurance Limited, Bupa Insurance Services Limited and Goldsborough Estates Limited are authorised and regulated by the Financial Services Authority. For a list of Bupa's main UK trading companies visit www.bupa.co.uk/html/statements/trading_addresses.html

Hi!

I just had called bupa again and the same bullshit!
Out patient is to be done as private then chain bupa for refund even at affiliated hospitals.
So I'm continuing with the pos-surgery treatment here at santos, hospital beneficencia portuguesa de santos.
Yesterday I had forwarded the bupa e-mails to a couple of news, times (uk) & estado de sao paulo (br), so let's see if I get bupa a "good" publicity.

Regards,
Renato.

Em 22/05/2009, às 04:57, Personnell Tekniskil escreveu:



Dear Mr. Terrero Saco,

Hope everything is going fine with you.

After inquire BUPA, please see below the email message that we received from BUPA International. Please contact BUPA for further treatment/questions and let us know the outcome of it.

Mr. Jose Renato Terrero Saco BI 3091 4000 2800 should speak with our staff in the Customer Service team. They will be able to answer
any questions he may have and assist him with what course of action to take.
Please ask him to contact them on the following phone number there are open 24 hours quoting his membership number.

Telephone number: 0044 1273 323563

I would also recommend Mr. Terrero Saco uses the Membersworld Webchat facility, this will allow him to communicate in real time with one
of our staff.

Hope to hear from you soon.

Best regards,

PT TEKNISKIL
Payroll Department



-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: venerdì 15 maggio 2009 18.02
To: Personnel
Cc: Geolog Gigi; Lechenault Julien
Subject: bupa

Please, contact bupa to pre authorize the treatment here in santos,
bupa were not even capable of telling were, I found bu google that
provident international is the bupa representant here & they do have
hospitals here in santos.
So please, push them into getting in contact with their own
representative in order to have continuity to the treatment & have the
name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and
couldn´t find the symbolic salary they paid for treatment over 15
days. Had it changed to another police?

Regards,
Renato.=

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal, professional or other privilege. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. The views expressed in this email are not necessarily the views of Geolog, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.

Dear Mr. Terrero Saco,

Hope everything is going fine with you.

After inquire BUPA, please see below the email message that we received from BUPA International. Please contact BUPA for further treatment/questions and let us know the outcome of it.

Mr. Jose Renato Terrero Saco BI 3091 4000 2800 should speak with our staff in the Customer Service team. They will be able to answer
any questions he may have and assist him with what course of action to take.
Please ask him to contact them on the following phone number there are open 24 hours quoting his membership number.

Telephone number: 0044 1273 323563

I would also recommend Mr. Terrero Saco uses the Membersworld Webchat facility, this will allow him to communicate in real time with one
of our staff.

Hope to hear from you soon.

Best regards,

PT TEKNISKIL
Payroll Department



-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: venerdì 15 maggio 2009 18.02
To: Personnel
Cc: Geolog Gigi; Lechenault Julien
Subject: bupa

Please, contact bupa to pre authorize the treatment here in santos,
bupa were not even capable of telling were, I found bu google that
provident international is the bupa representant here & they do have
hospitals here in santos.
So please, push them into getting in contact with their own
representative in order to have continuity to the treatment & have the
name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and
couldn´t find the symbolic salary they paid for treatment over 15
days. Had it changed to another police?

Regards,
Renato.=

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal, professional or other privilege. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. The views expressed in this email are not necessarily the views of Geolog, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.