Very slow

Good afternoon Mr Terrero Saco, It has come to our attention that you are not happy with the services provided by us here at Bupa International.

Please accept my apologies for the and let me explain a few of the points.

With regard to the pre authorization, out patient visits are always normally on a pay and claim basis, if the hospital wants to direct settle with us for out patient then we are happy to accept this but this only normally applies to In patient treatment. If you would like to make a formal complaint about this please address your concerns to the head of customer relation here at Bupa international and we will investigate this further for you.

The issues with the membersworld site are across the board as we have had new systems implemented recently and this has created a few problems with the site. If you do need any information, like claim forms sent to you or to speak about your claims then please do not hesitate to contact us and if you require we can call you back. We are open 24 hours a day, 7 days a week, 365 days of the year.

Again please accept my apologies for the inconvenience caused.

Thank you.

If we can be of any more help please call our 24 hour customer services department on +44 1273 323 563 or email us on info@bupa-intl.com. You can also get instant help via our BUPA Webchat from your Membersworld homepage. This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through www.bupainternational.com/membersworld. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.

Getting your query resolved the first time you email is very important to us. I hope I have fully answered your query but if you feel that I haven't, please reply to this email and put "More help needed" in the subject line.

Kind regards

Darren Robson | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517