Very slow

Good afternoon Mr Terrero Saco, It has come to our attention that you are not happy with the services provided by us here at Bupa International.

Please accept my apologies for the and let me explain a few of the points.

With regard to the pre authorization, out patient visits are always normally on a pay and claim basis, if the hospital wants to direct settle with us for out patient then we are happy to accept this but this only normally applies to In patient treatment. If you would like to make a formal complaint about this please address your concerns to the head of customer relation here at Bupa international and we will investigate this further for you.

The issues with the membersworld site are across the board as we have had new systems implemented recently and this has created a few problems with the site. If you do need any information, like claim forms sent to you or to speak about your claims then please do not hesitate to contact us and if you require we can call you back. We are open 24 hours a day, 7 days a week, 365 days of the year.

Again please accept my apologies for the inconvenience caused.

Thank you.

If we can be of any more help please call our 24 hour customer services department on +44 1273 323 563 or email us on info@bupa-intl.com. You can also get instant help via our BUPA Webchat from your Membersworld homepage. This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through www.bupainternational.com/membersworld. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.

Getting your query resolved the first time you email is very important to us. I hope I have fully answered your query but if you feel that I haven't, please reply to this email and put "More help needed" in the subject line.

Kind regards

Darren Robson | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517

So far no salary compensation

Please wait for one of our advisers to respond. You are now chatting with 'Saba Arar' Saba Arar: Welcome to BUPA Webchat. May I help you? Jose Renato Terrero Saco: Good afternoon! Jose Renato Terrero Saco: I'm out of duties for more than 15 days, in fact alread more than 45 days Jose Renato Terrero Saco: I'd like to know how to clain bupa the salary insurance. Jose Renato Terrero Saco: I had a work injury at congo, still on post surgery treatment Saba Arar: You need to send us a completed claim form , filled by you and the doctors or hospitals who have seen you, with the original invocies.The original invoices need to have details of what you had done( treament, date, etc..) Jose Renato Terrero Saco: than if both for refund of expences and salary insurance? Jose Renato Terrero Saco: that Saba Arar: Not salary.You have a health insurance with us so we just deal with health not salary Jose Renato Terrero Saco: the chain froms, Do I send it by courrier or just registered post services? Saba Arar: As you prefer , post wil be fine Saba Arar: Anything else, I can help you with? Jose Renato Terrero Saco: Unless the police had changed, more than 15 days had a salary conpensation. Had this changed in the last police? Saba Arar: You will need to check with your group secretary. Jose Renato Terrero Saco: they just told me to contact bupa. Saba Arar: You do have a company policy and your group secretary is in charge of it . Jose Renato Terrero Saco: ok, thanks a lot. Saba Arar: No problem, take care Jose Renato Terrero Saco: thanks.