Very slow

Good afternoon Mr Terrero Saco, It has come to our attention that you are not happy with the services provided by us here at Bupa International.

Please accept my apologies for the and let me explain a few of the points.

With regard to the pre authorization, out patient visits are always normally on a pay and claim basis, if the hospital wants to direct settle with us for out patient then we are happy to accept this but this only normally applies to In patient treatment. If you would like to make a formal complaint about this please address your concerns to the head of customer relation here at Bupa international and we will investigate this further for you.

The issues with the membersworld site are across the board as we have had new systems implemented recently and this has created a few problems with the site. If you do need any information, like claim forms sent to you or to speak about your claims then please do not hesitate to contact us and if you require we can call you back. We are open 24 hours a day, 7 days a week, 365 days of the year.

Again please accept my apologies for the inconvenience caused.

Thank you.

If we can be of any more help please call our 24 hour customer services department on +44 1273 323 563 or email us on info@bupa-intl.com. You can also get instant help via our BUPA Webchat from your Membersworld homepage. This new addition to our website gives you instant access, day or night, to our team of experienced advisers who will be able to chat with you in real time, online, wherever you are and whatever your needs. You can access it through www.bupainternational.com/membersworld. You will need to register for the service, if you haven't already, so you can start enjoying the benefits Membersworld has to offer.

Getting your query resolved the first time you email is very important to us. I hope I have fully answered your query but if you feel that I haven't, please reply to this email and put "More help needed" in the subject line.

Kind regards

Darren Robson | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517

So far no salary compensation

Please wait for one of our advisers to respond. You are now chatting with 'Saba Arar' Saba Arar: Welcome to BUPA Webchat. May I help you? Jose Renato Terrero Saco: Good afternoon! Jose Renato Terrero Saco: I'm out of duties for more than 15 days, in fact alread more than 45 days Jose Renato Terrero Saco: I'd like to know how to clain bupa the salary insurance. Jose Renato Terrero Saco: I had a work injury at congo, still on post surgery treatment Saba Arar: You need to send us a completed claim form , filled by you and the doctors or hospitals who have seen you, with the original invocies.The original invoices need to have details of what you had done( treament, date, etc..) Jose Renato Terrero Saco: than if both for refund of expences and salary insurance? Jose Renato Terrero Saco: that Saba Arar: Not salary.You have a health insurance with us so we just deal with health not salary Jose Renato Terrero Saco: the chain froms, Do I send it by courrier or just registered post services? Saba Arar: As you prefer , post wil be fine Saba Arar: Anything else, I can help you with? Jose Renato Terrero Saco: Unless the police had changed, more than 15 days had a salary conpensation. Had this changed in the last police? Saba Arar: You will need to check with your group secretary. Jose Renato Terrero Saco: they just told me to contact bupa. Saba Arar: You do have a company policy and your group secretary is in charge of it . Jose Renato Terrero Saco: ok, thanks a lot. Saba Arar: No problem, take care Jose Renato Terrero Saco: thanks.

I had a work accident on May 5th at congo offshore, a surgery were performed on left hand middle finger on Pointe Noire, as I won´t be able to work for 45 days, I came back home at Santos, São Paulo, Brazil.
I have the finger immobilized for a few more days, so the curatives have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with treatment, in case of no affiliated center, I ask you to call Irmandade da Santa Casa da Misericordia de Santos http://www.scms.org.br/home.asp or Beneficencia Portuguesa http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number already registered) nor recover lost user/password (says no data about my membership number).
Tried your web site facilities search w/o success (after selecting brazil it don´t even allow me to select region telling i have to select country first as if i had not selected it), also tried the http://www.bupalatinamerica.com link w/o success.

Best regards,
Renato.

Please, contact bupa to pre authorize the treatment here in santos, bupa were not even capable of telling were, I found bu google that provident international is the bupa representant here & they do have hospitals here in santos.
So please, push them into getting in contact with their own representative in order to have continuity to the treatment & have the name (names) of hospital that I shall attend to.
As I am out of work for 45 days, I checked the new bupa stuff and couldn´t find the symbolic salary they paid for treatment over 15 days. Had it changed to another police?

Regards,
Renato.

Your system don't allow neither to register nor to recover lost user and password!
I do need the claim forms right away as I could not find any hospital in santos that accept bupa & you had not contacted provident international, http://www.provident-intl.com/index.htm, your representant in brazil.
Do you cover the expences of travelling to são paulo capital in order to go to hospital sirio libanes that is bupa affiliated?
Please get in contact in order to add Santa Casa de Santos, http://www.scms.org.br/home.asp

Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890

Meanwhile e-mail A.S.A.P. the claim forms.

Hi! Tanks, but I live in Santos & the travelling from santos to são paulo city I'm almost sure is not covered, besides the best would be to have the treatment in santos, so if you could add the following hospitals it would be great!

At São Paulo you have already beneficencia portuguesa, but they have different administration besides same group:

HOSPITAL BENEFICENCIA PORTUGUESA
AV. DR. BERNARDINO DE CAMPOS, 47
VILA BELMIRO
11065-910 SANTOS-SP, BRAZIL
PHONE: (+55) (13) 2102-3434

Also add the following

Irmandade da Santa Casa da Misericórdia de Santos
Av.: Dr. Cláudio Luis da Costa, 50
Bairro: Jabaquara
Caixa Postal 439
Cep.: 11075-900
Santos - SP
Brazil
Tel.: (13) 3202-0600
Fax.: (13) 3234-9890

Please let me know if you get any of them of both to work with bupa direct, both are the reference hospitals in santos & in order to make some specific exams they send from on to the other.

Best regards,
Renato.

Em 18/05/2009, às 04:51, BUPA INTL, INFO escreveu:


Dear Mr Saco,

Below is a list of the participating hospitals in Sao Paulo,

CLIOH AV. REBOUCAS, 3387 SAO PAULO HTTP://WWW.CLIOH.COM.BR/

HOSPITAL A C CAMARGO RUA PROF ANTONIO PRUDENTE 211 LIBERDADE CEP 01509-010 SAO PAULO HTTP://WWW.ACCAMARGO.ORG.BR/

HOSPITAL BENEFICENCIA PORTUGUESA RUA MAESTRO CARDIM 769 SAO PAULO HTTP://WWW.BENEFICENCIA.ORG.BR

HOSPITAL DO CORACAO RUA DESENBARGADOR ELISEU GUILHERME 123 SAO PAULO HTTP://WWW.HOSPITALDOCORACAO.COM.BR/

HOSPITAL NOVE DE JULHO RUA ENG MONLEVADE 118 SAO PAULO HTTP://WWW.H9J.COM.BR/

HOSPITAL OSVALDO CRUZ RUA JOAO 331 PARAISO SAO PAULO HTTP://WWW.HOSPITALALEMAO.ORG.BR/HAOC/

HOSPITAL SAMARITANO SAO PAULO RUA CONSELHEIRO BROTERO 1486 SAO PAULO HTTP://WWW.SAMARITANO.ORG.BR

HOSPITAL SANTA CATARINA AV PAULISTA 200 BELA VISTA SAO PAULO HTTP://WWW.HSC.ORG.BR/

HOSPITAL SAO LUIZ AV SANTO AMARO 722 6 ANDAR SAO PAULO HTTP://WWW.SAOLUIZ.COM.BR

I have also sent a password reset e-mail to you, which should help in logging on to membersworld.


If you have any further questions please feel free to get in contact with us.

Kind Regards



David Stevens | Customer Service Advisor | Customer Services | BUPA International, Russell House, Russell Mews, Brighton, East Sussex, BN1 2NR, UK
Tel: +44 (0) 1273 323563: | Fax: +44 (0) 1273 820517


-----Original Message-----
From: Terrero Saco José Renato [mailto:jrterrero@gmail.com]
Sent: 15 May 2009 13:51
To: BUPA INTL, INFO
Subject: BI-3091-4000-2800

Jose Renato Terrero Saco
Rua Dr Manoel Vitotino, 26 apt. 34
11060-430 Santos, São Paulo
Brazil
(+5513) 97603393
(+5513) 32842359
Birth date: September 5th, 1972

I had a work accident on May 5th at congo offshore, a surgery were performed on left hand middle finger on Pointe Noire, as I won´t be able to work for 45 days, I came back home at Santos, São Paulo, Brazil.
I have the finger immobilized for a few more days, so the curatives have to be changed at least, then follow with physiotherapy treatment.
So please, tell me a affiliated center here so I can continue with treatment, in case of no affiliated center, I ask you to call Irmandade da Santa Casa da Misericordia de Santos http://www.scms.org.br/home.asp
or Beneficencia Portuguesa http://www.spb.org.br/ to get a straight bupa hospital treatment authorization.
Also I neither can register to membersworld (says membership number already registered) nor recover lost user/password (says no data about my membership number).
Tried your web site facilities search w/o success (after selecting brazil it don´t even allow me to select region telling i have to select country first as if i had not selected it), also tried the http://www.bupalatinamerica.com
link w/o success.

Best regards,
Renato.


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Hi! Bupa had reseted my password and sent user name too.
I just got the claim forms, but as previous e-mail, I had requested bupa direct for the 2 most important hospitals in santos.

Regards,
Renato.

Em 18/05/2009, às 07:17, Jojanneke Stubert (Geolog, Amsterdam) escreveu:

Hi Renato,

I received the email from Tekniskil about the BUPA.
I have tried to call you (left voicemail) but did not reach you.
(hence the email.)
On what number can I reach you by phone?
I would also like to hear how you are doing after the accident.

Best wishes,

Jojanneke Stubert
Recruitment Coordinator
Human resources department
Geolog International B.V.
De Entree 242 A, 9th Floor
1101 EE Amsterdam Zuid-Oost,
The Netherlands
Mob +31 (0) 6 1564 98 18
Tel +31 (0) 20 342 06 34
Fax +31 (0) 20 342 06 45
Available on Skype: geostubert
Website www.geolog.it

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